FAQs

How do I place an order On Etre?

To place an order send fill in the contact form at the end with you details and the style number of the bag you wish to purchase.

We will send you a confirmation as soon as the order is excepted.

How do I track my order?

As soon as you order is accepted , we will send you the details of the delivery – time, name of the courier service and a tracking number.

How do I order if something is out of stock?

If a product is out of stock plz send us an email or send in you requirement through the inquiry form and we will get back to you.

Do you customise ?

Yes we do customise however that would incur some nominal  extra charges.

How do I take care of my leather bags?

Plz refer to our leather care section.

What is the mode of payment?

We accept cash on delivery in Delhi Ncr Only.

Do you offer repair services?

We do offer repair services for the bags purchased from Etre. However that you incur an extra charge if the product is more than 6 months old.

Replacement of the trims and fitting will cost extra.

The colour of the product does not match the picture on the website?

 Reproduction of colors is as accurate as possible, although please note, colors available at the stores may vary slightly from what is displayed on your monitor. Also, leather is a natural material and a slight variation is bound to appear in each item.

 AlsoColor variation cannot be subject to rejection of goods or merchandise

There are marks and scratches on leather will that count as faulty product?

No.All Etre products are hand crafted , hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.

Marks and Scratches :Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects

What to do if the hair from the hairon the bag is shedding?

Calf hairon is a natural product. We try and only use the best quality available ,however shedding of hair from the leather is very natural depending on the handeliing and cannot be stopped. We advise you to keep extra care of the product. Stighlty brush the hair on part of the bag with coat brush to avoid the hair shedding on your clothes before carrying it. Also refer to our leather care section for how to take care of the leather products.